Chaport is a software designed for businesses that provides multi-channel live chat and chatbot functionality. It allows organizations to engage with their customers in real-time via various messaging platforms, including Facebook Messenger, Viber, Telegram, and their official website. Customers can receive automated responses from the chatbot or get assistance from a live customer support agent. Chaport also includes features such as canned responses, file sharing, and team collaboration tools for improving the efficiency of customer support operations. Its user-friendly interface and customization options make it an ideal solution for businesses of all sizes looking to improve their online presence and enhance customer experience.
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How to use Chaport
Chaport is a user-friendly live chat and chatbot software that can be used by businesses to communicate with their customers in real-time. Here's how you can use Chaport:
Sign up for a Chaport account: To use Chaport, start by signing up for an account on their website. You can choose from different pricing plans based on your business needs.
Install Chaport on your website: Once you've signed up, you'll need to install the Chaport widget on your website. You can do this by copying and pasting a code snippet provided by Chaport onto your website's HTML code.
Set up your chatbot: Chaport allows you to create chatbots to handle simple customer queries. You can set up your chatbot by creating rules and triggers based on specific keywords or phrases used by your customers.
Customize your chat widget: You can customize the look and feel of your Chaport chat widget to match your brand's colors and style. You can also add your logo and choose from different chat widget styles.
Start chatting with your customers: With Chaport installed on your website, you can now start chatting with your customers in real-time. You can view all your customer conversations in one place and respond to their queries promptly.
Track your performance: Chaport provides you with detailed analytics and reports on your chat performance. You can track metrics such as response time, customer satisfaction, and chat volume to improve your customer service.
In conclusion, Chaport is a powerful tool that enables businesses to engage with their customers in real-time, providing them with timely support and assistance. By following these steps, you can use Chaport to enhance your customer service and grow your business.