Chatra is a cloud-based live chat platform that provides small businesses and ecommerce retailers with an efficient way to communicate with their customers. The platform allows businesses to add customer support options to their websites, giving their visitors the ability to connect with them in real-time. With Chatra, businesses can offer a personalized service to each of their customers, answering their questions and concerns quickly and efficiently. The platform allows businesses to customize their chat widgets, making them visually appealing and reflective of their brand's identity. Chatra also enables businesses to track their customers' activities on their website and initiate proactive chats based on specific triggers such as time on site, pages viewed, or items added to a cart. This feature helps businesses engage with their customers at the right moment to increase the likelihood of conversion. The platform's user-friendly interface allows businesses to manage multiple chats simultaneously, saving time and effort while providing quality customer service. Additionally, Chatra integrates with other popular business tools such as Slack, Trello, and Google Analytics, making it easy for businesses to manage their customer support operations from one location. In summary, Chatra is an all-in-one communication tool that makes it easy for small businesses and ecommerce retailers to provide excellent customer support while enhancing their customers' shopping experiences.
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How to use Chatra
Chatra is a user-friendly live chat platform that enables small businesses and ecommerce retailers to provide real-time support to their customers. With Chatra, you can easily communicate with your website visitors, answer their questions, and resolve their issues instantly.
To use Chatra, you need to sign up for an account on their website and create a widget that you can add to your website. The widget will display a chat button or icon on your website, inviting visitors to start a conversation with you.
Once you have set up the widget, you can start communicating with your visitors in real-time. You can see who is online, what pages they are viewing, and what they are typing even before they hit send. This allows you to proactively engage with your visitors and offer assistance when needed.
Chatra offers several features that make it easy to manage conversations and provide excellent customer service. For instance, you can create canned responses to frequently asked questions, such as shipping times or return policies. This saves you time and ensures consistency in your responses.
You can also use Chatra's chatbot feature to automate certain tasks, such as collecting email addresses or scheduling appointments. This frees up your time to focus on more complex inquiries or issues.
Another helpful feature of Chatra is its integration with popular tools like Slack and Zapier. This allows you to receive notifications and alerts when there is a new chat or message, so you can respond promptly.
Overall, using Chatra can help you improve customer satisfaction and increase sales by providing personalized and timely support to your website visitors. With its user-friendly interface and powerful features, Chatra is an excellent solution for small businesses and ecommerce retailers looking to enhance their customer service.