Canny is a cloud-based software tool designed to help businesses gather and manage user feedback about their products or services. It provides a platform for collecting feedback from customers, employees, and other stakeholders, which can then be analyzed, prioritized, and tracked. One of the key features of Canny is that it enables businesses to make informed product decisions by providing detailed analytics and insights into customer feedback. It helps businesses to identify trends, gauge customer satisfaction, and understand what users want and need from their products. Canny also provides a range of tools for organizing and prioritizing feedback, including customizable tagging systems, voting mechanisms, and sorting options. This allows businesses to quickly identify the most pressing issues and focus their resources on addressing them. Another important aspect of Canny is its ability to integrate with other software tools commonly used by businesses, such as Slack, Jira, and Trello. This makes it easy to incorporate user feedback into existing workflows and project management systems, reducing the need for manual data entry and streamlining the process of implementing changes based on user feedback. Overall, Canny is a powerful tool that can help businesses of all sizes improve their products and services by leveraging the insights and feedback of their users. By providing a comprehensive platform for gathering, analyzing, and tracking feedback, Canny makes it easier than ever for businesses to stay connected with their customers and respond to their needs in a timely and effective manner.
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How to use Canny
Canny is a powerful cloud-based solution that allows businesses to collect, analyze, prioritize, and track user feedback. With Canny, companies can make informed decisions about their products, based on the insights gained from customer feedback.
Using Canny is easy and straightforward. Here's a step-by-step guide on how to use this tool:
Step 1: Sign up for Canny
To use Canny, you need to create an account. Simply visit their website, click on the "Sign Up" button, and follow the instructions to set up your account.
Step 2: Create a product
Once you've signed up, the next step is to create a product in Canny. This will be the product that you want to collect feedback on. To create a product, simply click on the "New product" button, and follow the prompts.
Step 3: Add feedback boards
After you have created your product, the next step is to add feedback boards. These are the boards where customers can leave their feedback. To add a feedback board, simply click on the "Add Feedback Board" button, and follow the prompts.
Step 4: Invite users
Now that you have added your feedback boards, you need to invite users to submit feedback. To do this, simply click on the "Invite Users" button, and follow the prompts to invite users to your feedback board.
Step 5: Analyze feedback
As feedback comes in, it's important to analyze it to gain insights into what customers like, don't like, and want to see improved. Canny's analytics dashboard makes it easy to track feedback and identify trends.
Step 6: Prioritize feedback
With Canny, you can prioritize feedback based on its importance to your business. Simply click on the "Prioritize" button next to each piece of feedback, and assign it a priority level.
Step 7: Track progress
Finally, it's important to track progress on feedback items to ensure that they are being addressed. With Canny, you can easily see which feedback items have been completed, which are in progress, and which are still outstanding.
In conclusion, Canny is a powerful tool that allows businesses to collect, analyze, prioritize, and track user feedback. By following these simple steps, you can use Canny to gain valuable insights into your customers' needs and make informed decisions about your products.