Aircall is a cloud-based phone system designed for customer support and sales teams. It's an innovative technology that allows businesses to communicate with their customers effectively. With Aircall, companies can make and receive calls from anywhere in the world, with an internet connection. One of the significant advantages of Aircall is its integration capabilities. It seamlessly integrates with other popular business tools like Salesforce, HubSpot, Zendesk, and other CRM software. This feature helps customer support and sales teams track interactions with customers, improve the quality of service provided, and streamline workflow processes. Aircall provides several features that allow businesses to manage calls efficiently. For example, it offers call routing and forwarding options based on different criteria, such as caller ID or time of day. Additionally, Aircall provides a shared inbox that enables multiple team members to handle incoming calls simultaneously, so no call goes unanswered. Another critical aspect of Aircall is its analytics and reporting features. It provides real-time data on call volume, response time, and other metrics that help companies track performance and improve customer experiences. Moreover, Aircall provides advanced recording options that allow businesses to monitor calls for quality assurance purposes. Overall, Aircall is an excellent solution for businesses that rely heavily on phone communications. Its cloud-based infrastructure, integration capabilities, and robust features make it an invaluable tool for handling customer support and sales calls.

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1 Companies using Aircall

Global Stem Cells

12$40K - $15K$12K singapore100%

How to use Aircall

Aircall is a cloud-based phone system that offers a range of features for customer support and sales teams. Here’s how to use it:

  1. Sign up for an account: To get started with Aircall, you need to sign up for an account on their website. Once you have created an account, you can start setting up your phone system.

  2. Choose a phone number: Aircall allows you to choose a phone number from over 100 countries. You can select a local or toll-free number depending on your needs.

  3. Set up call routing: Aircall lets you set up call routing rules based on time of day, location, and department. This ensures that calls are directed to the right team member.

  4. Create call queues: Aircall lets you create call queues so that customers don’t have to wait on hold. You can set up custom messages and music to keep them engaged while they wait.

  5. Use call analytics: With Aircall, you can track call metrics such as call duration, wait times, and call volume. This helps you identify areas that need improvement and make data-driven decisions.

  6. Integrate with other tools: Aircall integrates with a range of tools such as Salesforce, HubSpot, and Zendesk. This allows you to streamline your workflows and improve productivity.

  7. Use call recording: Aircall allows you to record calls for training purposes or quality assurance. You can also transcribe these recordings using their built-in transcription service.

  8. Set up voicemail: Aircall lets you set up custom voicemail messages for when you’re not available. You can also receive voicemails via email or text message.

  9. Use Aircall on-the-go: Aircall has a mobile app that lets you take calls and manage your phone system from anywhere. This is great for remote teams or people who are always on the move.

  10. Get support when you need it: Aircall offers 24/7 customer support via phone, email, or chat. You can also find helpful resources on their website such as video tutorials and a knowledge base.

In summary, Aircall is a powerful cloud-based phone system that can help your customer support and sales teams stay organized and efficient. With its range of features, integrations, and analytics, it’s a great tool for any business looking to improve their communication with customers.

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