Companies using Combodo iTop

Combodo iTop is an open-source platform intended for Information Technology Service Management (ITSM) and Information Technology Operations Management (ITOM). Developed and maintained by the France-based software company Combodo, it serves as a complete solution for professionals managing IT assets and services.

As an ITSM solution, iTop bridges the management of enterprise IT with other business services via workflows, processes, and data. ITSM primarily involves the design, implementation, and managing of the quality of IT services that align with business needs. Common elements of ITSM solutions include service desk functionality, incident management, problem management, change management, and the ability to manage a database of configuration items.

As an ITOM solution, iTop is designed to oversee the setup, delivery, and monitoring of services within an IT environment. It focuses on ensuring efficiency and improving the quality of services while reducing operating costs. The operations management aspect generally encompasses areas like network management, system administration, and deploying applications, among others.

iTop offers a wide range of features designed to manage the complexities of large IT infrastructure and service environments. One of its core features is a Configuration Management Database (CMDB) that keeps track of the organization's IT assets and services, and their relationships. With its incident, problem, change management, and service catalog capabilities, iTop seeks to provide a holistic view of the IT environment, enabling seamless transition of information between various teams.

Taking advantage of iTop's significant customization and extensibility, organizations have the flexibility to tailor it according to their needs. This can be achieved by defining custom data models or modifying existing ones, creating specific metrics, or defining new processes and workflows.

iTop is used through a web-based interface, thus it can be accessed from any device connected to the network. Its open-source nature invites further development from the community, augmenting the software with additional features and capabilities. As such, it's used by a wide variety of organizations, spanning different sizes and sectors, helping them to manage and optimize their IT resources and services.

The platform is also popular for its multi-language support and strong compliance reporting, capabilities that make it a versatile tool for global businesses. As a bonus, the open-source nature of Combodo iTop makes this powerful ITSM and ITOM solution economically appealing, especially for businesses with tighter budget constraints.

Despite being open-source, Combodo offers commercial support and additional modules to extend iTop's functionality. This allows companies to benefit from professional support and further extend their platform as needed, providing an optimal balance between a community-driven, open-source solution and a commercially supported product.

For more information, the technology's official website can be visited [here](https://www.combodo.com/itop-193).