Acquire Cobrowse is a web technology that enables customer support representatives to interact with a customer's browser in a safe and secure manner, without requiring any additional software downloads. With this technology, support agents can view the customer's screen in real-time, providing guidance and assistance as needed. This can be particularly useful for troubleshooting technical issues or navigating complex workflows. Acquire Cobrowse is designed to protect the customer's privacy and security by using encrypted connections and session-specific access codes. This means that only authorized support agents have access to the customer's browser, and all interactions are logged for auditing purposes. Overall, Acquire Cobrowse provides a convenient and efficient way for support teams to collaborate with customers, reducing resolution times and improving overall satisfaction.
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How to use Acquire Cobrowse
Acquire Cobrowse is a useful tool that allows customer support representatives to interact with customers' browsers without downloading any additional software. To use Acquire Cobrowse, follow these steps:
- Log in to your Acquire account.
- Navigate to the chat or video call window with the customer you want to assist.
- Click on the Cobrowse icon located in the top right corner of the window.
- A message will appear asking the customer for permission to share their screen. The customer must click "allow" to proceed.
- Once the customer grants permission, you will have real-time access to their browser window and can make changes or offer guidance by using the mouse and keyboard.
- To end the session, simply click the Cobrowse icon again.
It is important to note that Acquire Cobrowse is a safe and secure method of interacting with a customer's browser because no additional software needs to be downloaded. This ensures that sensitive customer information remains secure and private during the session.